Job Title:
KSC Operations Coordinator
Physical Location:
Kent Campus - Kent, OH
Salary:
$45,599
Basic Function:
Coordinate the day-to-day operations and management of Kent Student Center (KSC). Primary responsibilities include overseeing the student operations staff; conducting ongoing inspections of the facility to identify risk management issues, as well as maintenance and/or custodial needs; promoting and enforcing facility policies and procedures, working to enhance student engagement and customer service within the facility; and assisting in event management and provide support on nights and weekends. Reports to Senior Assistant Director, Kent Student Center or designated supervisor.
Additional Basic Function – if applicable:
Examples of Duties:
Duties/essential functions may include, but not be limited to, the following:
Coordinate the student employee hiring process, including recruiting, interviewing, and onboarding new student employees
- Develop, implement, and lead student staff training focused on facility policies, risk management, customer service, diversity and inclusion, reservations, and event management
- Evaluate and update student employee manuals and records
- Coordinate student staff schedules; adjust scheduling process based on area needsand special events
- Plan and facilitate student operations staff meetings
- Review and approve student employees' hours
- Provide student employees with continual feedback, mentoring, recognition program, and a performance reviews
Conduct daily building walkthroughs to ensure proper upkeep, cleaning, storage, and safety standards are met; identify, report, and follow up on maintenance and/or custodial needs via the university's work order system; collaborate with supervisor to develop, implement, and evaluate facility policies and procedures.
Coordinate and aid in the direction of emergency evacuation procedures; develop and maintain a communication plan within the building and with police and fire; conduct training programs and practice drills to ensure all employees know what to do in case of an emergency; identify and correct risk management issues and/or concerns.
Keep abreast of all daily and weekly events in Kent Student Center (KSC); provide input to the weekly to-do-list that meets the needs of KSC and takes into account the needs of KSC student employees; provide support for event setups and teardowns as needed.
Monitor service and maintain Traf-Sys hardware; prepare monthly, quarterly, and annual reports of building usage; evaluate the results of overall operations regularly and report results to supervisor to ensure he/she is fully informed of all significant operating issues.
Ensure the safety and accessibility of all events managed by the Kent Student Center.
Implement Kent Student Center policies and procedures.
Manage radio inventory and distribution.
Manage and maintain the KSC Information Center and the services it provides to the Kent State community.
Contact and coordinate with third party vendors and suppliers to make up for equipment shortages.
Participate in departmental meetings and committees.
Perform related duties as assigned.
Additional Examples of Duties – if applicable:
Minimum Qualifications:
Bachelor's degree in a relevant field plus three years' experience in operations management, facility management or related experience, to include supervisory experience.
OR
A combination of experience equivalent to seven years in operations management, facility management or related, to include supervisory experience.
Must be able to work nontraditional hours, including evenings, weekends, and holidays as needed.
License/Certification:
Knowledge Of:
Event Management Software or other scheduling software *
Event planning and small program management
Emergency management
Diagramming software
Skill In:
Event planning with a focus on detail*
Development, implementation, and evaluation of projects from initiation to completion *
Resolving problems independently and making decisions in a timely manner *
Supervising others*
Customer service *
Utilizing Microsoft Office Suite*
Adhering to deadlines *
Ability To:
Effectively interact and communicate with university personnel and the public*
Handle multiple projects and multitask*
Correctly apply policies and procedures*
Respond calmly and quickly to challenging situations *
Demonstrate an appreciation for diversity*
Work independently and as part of a team*
Manage time effectively, setup priorities, resolve problems independently and make decisions*
Work nontraditional hours, including evenings, weekends, and holidays *
Provide leadership and direction to others *
Perform basic mathematics (e.g., add, subtract, multiply, and divide whole numbers, fractions, and decimals, and to calculate percentages)*
Preferred Qualifications – if applicable:
Specific knowledge of non-linear audio, video, and lighting control systems and familiarity with content creative software such as Adobe Creative Design Suite.
CPR/AED/First Aid certification.
Experience working with campus-wide scheduling software.
Assessments:
Asterisk (*) indicates knowledge, skills, abilities which require assessments
Working Conditions / Physical Requirements:
Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently to move objects. Incumbent must be able to communicate with others. Incumbent may be required to travel from building to building frequently and off campus occasionally.
Working Schedule:
Additional Information:
Kent State University is committed to the creation and nurturing of a diverse community of individuals through inclusive excellence. Diversity involves recognizing the value of differences and the inclusion of all members of the community. This is a core value of the organization as we strive for a culturally diverse student body, faculty and staff that reflect the multicultural nature of Ohio, the nation, and our world.
Must pass a security check.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
For official job descriptions, visit www.kent.edu/hr.
Kent State University is a Smoke-Free, Tobacco-Free University effective July 1, 2017. Smoking and tobacco use are not permitted on any of Kent State’s campuses or other locations and properties that are owned, operated, or leased by Kent State, both domestic and international. For additional details, visit www.kent.edu/smoke-free.
Disclaimer:
The intent of this description is to illustrate the types of duties and responsibilities that will be required of positions given this title and should not be interpreted to describe all the specific duties and responsibilities that may be required in any particular position. Directly related experience/education beyond the minimum stated may be substituted where appropriate at the discretion of the Appointing Authority. Kent State University reserves the right to revise or change job duties, job hours, and responsibilities.
